In today’s competitive world economy it is not only sufficient to provide your clients with the best level of service and customer experience over the short-term, but also analyze the transactional data to develop higher services and products for your clients over the long run through the discovery of not-so-obvious insights into clients needs.
Webicompanyz CRM practice is driven by the philosophy that we tend to work for our customers. At Webicompanyz we believe that Customer Relationship Management could be a strategy to help attract, retain and grow a profitable client base. And the CRM packages are merely a means to help execute the CRM strategy.
Webicompanyz provides end-to-end CRM services that include devising CRM strategy, CRM package evaluation, implementation, feasibility analysis, v data migration, upgrade and post-implementation support.
At our CRM practice we tend to measure the success of our CRM projects using various metrics:
- Increased visibility of client target
- Reduced dealing volume
- Reduced dealing level cost
- Recovery of initial investment through cost savings and increased revenues
Advantages of CRM
- Accumulates very important information like client details and order histories
- Provides instant access to customer’s profiles
- Develop better communication cycle
- Recognizes new selling opportunities
- It helps to develop better communication channels
- Produces detailed profiles based on customer preferences
- Recognizes new selling opportunities